Wednesday 14 May 2008

Where is the report button ?

How does one report an abusive e-mail ?

This question is increasing being asked within the community, and there appears to be some confusion as to how one should go about reporting such harassment to the Yahoo! Answers staff.

Many users are under the impression that you should e-mail abuse@yahoo.com or the Yahoo! Answer team. This is a big no-no. The Yahoo! Answers team are unable to take action on such e-mails while the abuse@yahoo.com address is used to report targeted attacks from a specific e-mail, and not internal e-mails.

So what should one do ?

Well luckily Yahoo! has released a new mail abuse form that clearly explains which information is required in order to report such e-mails. You can access the mail abuse form here.

Hints and tips
  • Under Yahoo! ID, use the nickname of the Yahoo! Answers account.
  • You should include the full header. Please use the help link for advise on this matter
  • Under additional information, clearly state that the message was sent through Yahoo! Answers, and not Yahoo! Mail. You continue to explain that the user's ID is unknown, however the name provided relates to the user's Yahoo! Answers nickname.
That's all there is too it. Please note that staff do not have to reply to any messages you send them, however by using the correct procedure you can help to remove harassment from the community.

Remember you can also aways block such users within the community. This will not allow them to e-mail you in the future.

All the best
Chεεrs

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